Responsible Gaming at jeli live

Bangladesh law and jeli live's own platform standards require that all players be at least 18 years of age at the time of registration. This is a strict, non-negotiable requirement that applies equally to sports betting, casino games, live dealer tables, and slot games.

Identity Verification at Registration

Every new jeli live account is subject to a Know Your Customer (KYC) process before withdrawals are permitted. During KYC, players are required to submit a government-issued photo ID — such as a National Identity Card (NID), passport, or birth certificate — confirming that they are 18 years of age or older. Accounts that cannot confirm eligibility are permanently closed.

Age Verification During Deposits

When a player deposits via bKash, Nagad, Rocket, or Upay, the mobile number registered to that account must be linked to a verified adult identity. jeli live cross-references deposit account holder information as part of its ongoing compliance programme. Any discrepancy between the registered account holder and the jeli live account identity triggers a mandatory review.

Consequences of Underage Use

If jeli live discovers or reasonably suspects that a player is under 18, the account is immediately suspended. All bets placed during the period of underage access are voided and any winnings arising from those bets are forfeited. Deposited funds that can be verified as belonging to the minor are returned to the originating payment account after investigation.

For the vast majority of jeli live players across Dhaka, Chittagong, Sylhet, and beyond, gambling is a source of fun and entertainment — a way to enjoy cricket season or spin a few slots after work. But for a small number of people, gambling can become a problem that affects their finances, relationships, and wellbeing.

Recognising the early warning signs is the most important first step. jeli live encourages all players to periodically reflect on their gambling behaviour, whether or not they believe they have a problem.

Common Warning Signs

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling.
• Neglecting work, family responsibilities, or personal health to spend more time gambling.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Lying to people close to you about how much time or money you spend gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
• Failed attempts to cut down or stop gambling despite wanting to do so.
• Continuing to gamble even after serious financial or personal consequences.

The Difference Between Recreational and Problem Gambling

Recreational gambling is characterised by a fixed entertainment budget, clear time limits, and the ability to walk away without distress. Problem gambling occurs when the activity moves from a choice to a compulsion — when the player feels they cannot stop, regardless of the consequences. jeli live's tools are designed specifically to help players stay on the recreational side of that line.

Answer the questions below honestly. If you answer "yes" to three or more of them, jeli live strongly recommends using our deposit limit or self-exclusion tools, and speaking to a support professional.

jeli live's deposit limit system allows every player to place a firm ceiling on how much money they can deposit into their account within a defined time period. This is one of the most effective tools for maintaining a sustainable gambling budget, and jeli live strongly encourages all players to configure these limits at the time of registration.

How Deposit Limits Work

Players can set a daily, weekly, or monthly deposit cap denominated in Bangladeshi Taka (৳ BDT). Once the limit is reached within the relevant period, no further deposits are accepted until the period resets. Players may lower their limit at any time and the reduction takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before they take effect — this is intentional and designed to prevent impulsive decisions made during a losing session.

Loss Limits

In addition to deposit caps, jeli live offers a loss limit feature that restricts the net amount a player can lose within a defined period. Once the loss threshold is reached, the player's betting activity is paused for the remainder of that period. Loss limits apply across all product verticals — sports betting, slots, live casino, and table games.

Wager Limits

Players who wish to control their activity at the individual bet level can set a maximum stake per bet. This prevents any single wager from exceeding an amount the player has pre-defined as their personal maximum, regardless of the game or market being played.

Sometimes the most helpful thing a player can do is step away from the platform for a defined period — not because they have a serious problem, but simply to reset, reflect, and return with a clear head. jeli live's time-out feature is designed exactly for this purpose.

Available Time-Out Durations

• 24-Hour Break: Ideal for players who feel they have been playing too heavily in a single day and want a mandatory overnight reset.
• 7-Day Break: A one-week pause that covers a full sports weekend, allowing players to step back from the excitement of an active cricket or football schedule.
• 30-Day Break: A longer cooling-off period suited to players who want a full month away from the platform.
• 6-Week Break: The maximum time-out duration — appropriate for players who recognise that their gambling is becoming more than recreational but do not yet wish to activate a formal self-exclusion.

What Happens During a Time-Out

During a time-out period, your jeli live account is suspended. You cannot log in, place bets, deposit funds, or access any games or markets. Your account balance is fully preserved throughout the time-out period and will be accessible when the time-out expires. Any pending withdrawals that were already approved before the time-out was requested will be processed normally.

Reality Check Reminders

Even without a full time-out, jeli live's reality check feature provides periodic on-screen notifications during active gaming sessions. These reminders display your total session play time and your net financial position for the session — giving you a factual, real-time picture of your activity. You can set reality checks to appear every 15, 30, or 60 minutes. When a reality check appears, you can choose to continue or end your session.

Self-exclusion is jeli live's most comprehensive player protection measure. It is intended for players who have determined that they need a significant, formal period away from all gambling activity on the platform. Unlike a time-out, self-exclusion is a serious, long-term commitment and is not easily reversed.

Self-Exclusion Durations

• 6 Months: The minimum self-exclusion period. Suitable for players who need a meaningful break while retaining the option to return in the medium term.
• 1 Year: A full-year exclusion that spans all major sporting seasons, including Bangladesh Premier League cricket, IPL, T20 World Cup, and international football.
• 5 Years: A long-term exclusion for players who need extended distance from gambling.
• Permanent / Indefinite: Players who wish to permanently close their jeli live account and never return may request a permanent self-exclusion. This decision is final and the account cannot be reopened under any circumstances.

What Self-Exclusion Covers

When a self-exclusion is active, the player's account is fully suspended across all product verticals — sports betting (cricket, football, American football, kabaddi, and all other markets), live casino, slots, table games, and any new products added to the platform during the exclusion period. The player cannot open a second account to circumvent the exclusion; jeli live's identity verification systems are designed to detect and block re-registration attempts by self-excluded individuals.

Requesting Self-Exclusion

To activate self-exclusion, contact jeli live support via live chat and state clearly that you wish to self-exclude and for what duration. Our support team will process the request within a maximum of 24 hours. During the processing period, please consider setting your deposit limit to ৳0 as an immediate interim measure. You may also navigate to Account Settings > Responsible Gaming > Self-Exclusion to initiate the process directly.

Balance Withdrawal Before Exclusion

Any positive balance remaining in your account at the time of a self-exclusion request will be processed for withdrawal via your registered payment method (bKash, Nagad, Rocket, or Upay) before the account is suspended. jeli live will not hold funds belonging to a self-excluded player for longer than is necessary to complete the withdrawal process.

jeli live takes its obligation to prevent underage gambling extremely seriously. Beyond age verification at registration, jeli live actively encourages adult players who share devices or households with children or teenagers to take additional precautions to prevent unauthorised access to the platform.

Device and Account Security

Never share your jeli live login credentials with anyone, including family members. Enable device-level PIN, pattern, or biometric locks on any phone or tablet that has the jeli live platform logged in. Log out of your jeli live account when you are not actively using it, particularly on shared or family devices.

Parental Control Software

Parents and guardians who are concerned about children accessing online gambling content are encouraged to install parental control software on shared household devices. A number of reputable parental control tools are available for Android and iOS devices that can restrict access to gambling-related websites and applications. jeli live does not endorse any specific product, but recommends researching options available through your device's app store.

Reporting Underage Account Suspicion

If you have reason to believe that a minor has gained access to a jeli live account — whether your own or another person's — please report this to jeli live support immediately via live chat. jeli live will investigate the report promptly and take appropriate action, including account suspension, within 24 hours of a credible report being received.

If you feel that gambling is causing problems in your life, reaching out for help is the most important step you can take. jeli live's support team is available 24 hours a day, 7 days a week, and can connect you with the responsible gaming tools described on this page as well as point you toward professional support resources.

You do not need to be in crisis to ask for help. Whether you simply want to set a deposit limit, take a short break, or have a confidential conversation about your gambling behaviour, our team is here without judgment.

jeli live Support Channel

Contact jeli live's responsible gaming team via live chat on the platform at any time. Identify yourself as reaching out about responsible gaming and you will be prioritised and connected to a trained agent. Support is available in English and the team has experience working with players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.

You can also write to our support team via email at: [email protected] (plain text — not a clickable link). Please include your registered username and the nature of your query so we can respond as efficiently as possible.

Professional Help Resources

For players who need support beyond what jeli live can provide directly, we recommend seeking assistance from a qualified counsellor or mental health professional with experience in behavioural addiction. Gambling disorder is a recognised condition that responds well to professional intervention, and there is no shame in seeking that support.